Refund policy

RETURNS & REFUNDS POLICY

We hope you’re happy with your purchase. If you need to return an item, please read the policy below.

CHANGE-OF-MIND RETURNS

You have 14 days from the date you receive your order to notify us that you wish to cancel and return an eligible item.

Once you have notified us, the goods must be returned within 14 days.

To start a return, please contact us at:

sales@slnperformance.co.uk

Please include your order number and details of the item you wish to return.

Once your return has been agreed, returns should be sent to:

SLN Performance LTD
28d Lough Road
Ballinderry Upper
Lisburn
Northern Ireland
BT28 2JY
United Kingdom

For change-of-mind returns, the customer is responsible for the cost of return postage.

We strongly recommend using a tracked and appropriately insured delivery service. The goods remain your responsibility until they are received by us.

Please do not send items back without contacting us first.

RETURN CONDITION

Items should be returned unused, uninstalled and in their original condition, with the original packaging where reasonably possible.

You are entitled to inspect an item in the same way that you reasonably could in a physical shop.

If an item has been handled, fitted, installed, used, modified or damaged beyond what is reasonably necessary to inspect it, we may make an appropriate deduction from the refund to reflect any reduction in the value of the goods.

Installing or fitting a product does not affect your statutory rights if the product is genuinely faulty, defective, incorrect or not as described.

DAMAGED, INCORRECT OR FAULTY ITEMS

Please inspect your order when it arrives.

If an item is damaged, defective, incorrect or not as described, please contact us as soon as reasonably possible at:

sales@slnperformance.co.uk

Please include your order number and, where possible, photographs showing the issue.

If goods are faulty, incorrect or not as described, your statutory consumer rights are unaffected.

Where required by law, SLN Performance LTD will cover the reasonable cost of returning faulty, defective, incorrect or misdescribed goods.

NON-RETURNABLE ITEMS

Certain goods may be exempt from the normal change-of-mind cancellation right where permitted by law.

This can include genuinely custom-made products manufactured to your individual specifications or clearly personalised goods.

A standard catalogue item marked Available to Order is not treated as bespoke simply because we source it from a supplier after you order. Available to Order status alone does not remove any applicable consumer cancellation or return rights.

Please contact us before ordering if you are unsure whether a particular product is eligible for return.

Any exclusion from change-of-mind returns does not affect your statutory rights where goods are faulty, damaged, incorrect or not as described.

SALE AND DISCOUNTED ITEMS

Sale and discounted items are subject to the same statutory consumer rights as full-price goods.

Where an item is eligible for the statutory online cancellation right, being discounted or on sale does not by itself remove that right.

EXCHANGES

If you wish to exchange an item, please contact us first.

In most cases, the simplest method is to return the original item in accordance with this policy and place a new order for the replacement item.

UK ONLINE CANCELLATION RIGHTS

For eligible goods purchased online, consumers generally have the right to cancel their order within 14 days of receiving the goods without giving a reason.

After notifying us that you wish to cancel, you then have a further 14 days to return the goods.

For change-of-mind cancellations, the customer is responsible for the direct cost of returning the goods.

Where applicable, we will refund the cost of our standard delivery service.

If you selected a more expensive delivery method, such as express or premium delivery, we are not required to refund the additional amount above the cost of our standard delivery option.

REFUNDS

Once we have received and inspected your return, we will confirm whether the refund has been approved.

Approved refunds will be returned to the original payment method.

For eligible online cancellations, refunds will be processed within the period required by applicable consumer law. Where goods are being returned, we may wait until we have received the goods back or until you provide evidence that the goods have been sent back, whichever occurs first.

Please remember that your bank, card provider or payment provider may take additional time to process the refund after it has been issued by us.

RETURN SHIPPING

For change-of-mind returns, return shipping costs are the responsibility of the customer.

We recommend using a tracked and insured service suitable for the value of the goods.

Where goods are faulty, defective, incorrect or not as described, reasonable return costs will be covered by SLN Performance LTD where required by law.

CONTACT

If you have any questions regarding returns or refunds, please contact:

SLN Performance LTD
Email: sales@slnperformance.co.uk

Returns address:

28d Lough Road
Ballinderry Upper
Lisburn
Northern Ireland
BT28 2JY
United Kingdom

Nothing in this policy affects your statutory rights.